Privacy Policy

Information we collect and why we use it

When you use the website, create an account, play games, make a deposit or withdrawal, or contact support, we may handle information connected with your activity. The information collected depends on the services you use and the requirements that apply to online gambling services. We aim to collect information that is reasonably needed for business, security, legal and customer support purposes.

Account and contact details

This may include your name, date of birth, residential details, contact information, account login details and preferences. We use this information to create and administer your account, provide requested services, communicate with you about your account, respond to questions and help keep the account secure. We may also use it to manage responsible gambling settings and other account controls where those features are available.

Identity and verification information

To confirm identity, age, eligibility and account ownership, we may request verification information and documents. These may include identity documents, proof of address or other information needed for verification checks. We use this information to help prevent fraud, account misuse, money laundering, underage access and other unlawful or harmful activity. Verification information may also be used when reviewing unusual account activity or protecting a player from unauthorised access.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, game activity, bonuses or promotions applied to an account, payment method details and transaction history. Payment details may be processed through payment providers and are handled for payment authorisation, account reconciliation, fraud prevention, customer support and financial record keeping. We do not need to retain every payment detail in the same form, and some payment information may be handled directly by the relevant payment provider.

Device, usage and technical information

When you visit or use the website, we may receive information such as your IP address, browser type, operating system, device identifiers, approximate location, language settings, pages viewed, session times, referral information and interactions with the site. This information helps us operate and improve the website, identify technical problems, maintain security, understand general usage and detect activity that may be suspicious or unauthorised.

Our main purposes

• Running, maintaining and administering your account and the website.
• Providing games, account services, payments and customer support.
• Completing identity, age, security, anti-fraud and account-protection checks.
• Meeting legal, regulatory, record-keeping and other compliance obligations that apply to the service.
• Investigating disputes, complaints, suspected breaches of terms and unusual activity.
• Sending service messages and, where permitted and selected, marketing communications.

Cookies and similar technologies

Las Atlantis Casino may use cookies and similar technologies to make the website work, remember settings, maintain sessions, measure performance and understand how visitors use the site. Some cookies may be necessary for account access, security, navigation or other requested features. Other cookies may help with analytics, preferences or relevant communications, depending on the services and settings available.

Cookies are small files or pieces of information stored on your device by your browser. They can help recognise a returning device and preserve selected preferences, but they do not automatically provide access to your account. The information collected through cookies may be combined with other technical or account information where this is appropriate and permitted.

You can manage, block or delete cookies through your browser settings. If you disable cookies, some website functions may not work properly, and you may need to enter information or adjust preferences again. Browser controls differ between devices and browsers, so you should review the settings and help information for the browser you use.

Sharing, security and retention

Personal information may be shared where it is reasonably necessary to provide the service, protect players and the website, process transactions, complete verification or meet legal obligations. This can include sharing relevant information with payment and technology providers, identity and fraud-prevention services, professional advisers, customer support providers and other service providers that help operate the website. These parties should receive only information relevant to their role and are expected to handle it appropriately.

Information may also be disclosed where required or permitted by law, in response to a valid legal request, to investigate suspected fraud or unlawful activity, to protect the rights and safety of players or others, or to enforce applicable terms and policies. We do not use personal information for unrelated purposes unless a permitted basis exists or you have been informed and given a choice where required.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from loss, misuse, unauthorised access, alteration and disclosure. These measures may include access controls, account security processes, monitoring, secure connections and staff or provider procedures. No internet transmission or electronic storage system can be guaranteed to be completely secure. You should keep your password and verification codes confidential and contact support promptly if you believe your account has been accessed without permission.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. The length of time may differ depending on the type of record and the reason it is retained. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to technical, legal and operational limitations.

Your privacy choices and rights

Depending on the circumstances and the requirements that apply to your request, you may have rights over personal information held about you. We will consider requests fairly and may need to confirm your identity before providing information or changing account records. This helps protect your account and prevents information from being disclosed to the wrong person.

How to exercise your rights

To ask about your personal information or make a privacy request, contact support@lasatlantiscasino.click. You may use this address to request access to data held about you, ask for inaccurate or incomplete information to be corrected, request deletion of your data where deletion is available, or withdraw consent to marketing communications. Please describe your request clearly and provide enough information for us to identify the relevant account and understand what you need.

• Access: ask for a copy of, or information about, personal data held about you.
• Correction: ask for inaccurate, outdated or incomplete information to be corrected.
• Deletion: ask for personal information to be deleted where there is no continuing reason to retain it.
• Marketing consent: withdraw consent to marketing messages at any time, where marketing is based on consent.

A request to delete information may not apply to records that we are required to retain, that are needed to complete a transaction, that are necessary for security or dispute purposes, or that must be kept for a period required by law. Closing an account does not automatically remove every record associated with it. If you stop receiving marketing messages, you may still receive important service communications relating to your account, transactions, security or changes to the website.

Keeping your information accurate

You should provide accurate information and update it when circumstances change. Some account details may be updated through available account tools, while changes to verified information may require additional checks. We may ask for supporting information before making a change, particularly where the change affects identity, payments, account ownership or security.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version will apply from the date it is published on the website. We encourage you to review this page periodically so you understand how information is handled. If a change is significant, we may provide additional notice where appropriate.